# Plans & subscription

Choose, change or cancel your Instasent plan: how upgrades, downgrades and cancellation work, and the included monthly credit.

**Language:** en
**Audience:** platform
**Translation key:** platform.billing.plans-subscription
**Search keywords:** plan, plans, subscription, change plan, upgrade, downgrade, cancel subscription, free plan, premium, business, enterprise, monthly credit, redeem code, billing cycle
**Related pages:** /platform/es/billing/plans-subscription, /platform/en/billing/wallet-balance, /platform/en/billing/checkout-invoices, /platform/en/billing/cost-calculator
**Docs index (every page):** https://docs.instasent.com/llms.txt
**This zone's index:** https://docs.instasent.com/platform/en/llms.txt
**This page:** https://docs.instasent.com/platform/en/billing/plans-subscription/ (HTML) · https://docs.instasent.com/platform/en/billing/plans-subscription.md (Markdown)
**Other language (es):** https://docs.instasent.com/platform/es/billing/plans-subscription.md

Your plan is what sets three things: which features your organization has, how much monthly credit you get, and the price you pay per message. You manage it from **Settings > Organization > Billing**, in the active plan section (the card is titled with your plan's name: Free, Premium, Business…). Changing it is reserved for the organization owner, an administrator or a user with the **Billing** role.

## The available plans

Instasent has three plans you can sign up for yourself, plus a tailored option:

- **Free** — the plan you start on, with no subscription.
- **Premium** — for startups and small companies; everything in Free, plus more.
- **Business** — for larger companies; everything in Premium, plus more.
- **Enterprise** — a tailored plan. Contact us to set it up.

{/* VERIFY: the exact feature matrix per plan and the prices come from the backend (subscriptionProfile / VAT endpoint), not from the panel constants. Capture the comparison table from the panel or get the matrix from product before stating what each plan includes or what it costs. Do not invent feature-to-plan assignments or prices. */}

Higher plans unlock more features and a better per-message price. To compare what each plan includes, open the plan selector from the active plan section or go to the full-page plan comparison — the comparison table shows every feature side by side and highlights your current plan.

## Included monthly credit

With Premium and Business you get a **free monthly credit** each month to spend on your messages. This credit is **spent before your balance** — Instasent uses up the month's credit first, and only then draws from your funds.

The credit renews on your subscription's renewal date, not on the first of the month. You can see how much credit you have left, and when it renews, in the [Balance](/platform/en/billing/wallet-balance) section.

{/* VERIFY: confirm the v3 monthly credit amounts per plan (the v1 figures were Premium 30 €/month, Business 100 €/month). These are not fixed in the panel code — they come from the backend. */}

## Changing your plan

In the active plan section, select **Change plan**, then the plan and billing frequency (monthly or annual — annual applies a discount versus paying monthly). What happens next depends on which way you're moving:

- **Upgrade.** The change applies immediately and you are charged the prorated difference for the rest of the current period right away.
- **Downgrade.** You are not charged now. Your plan changes to the new one at the end of the current period, so you keep your current features until then.

A scheduled change (a downgrade or a planned switch) shows up as a note at the foot of your current plan's card, with the date it takes effect. You can cancel a scheduled change before that date.

> **Note**: Annual plans bill the whole year up front and give you a discount versus the monthly price. A monthly plan bills each period.

## Cancelling your subscription

If you decide to cancel, select **Cancel subscription** in the active plan section. Nothing drops off at once: your current plan's features stay active until the end of the period you've already paid for, and only after that does your account switch to the **Free** plan.

Cancelling does not delete your account — it only turns off the paid features. Your account and its data stay in place.

{/* VERIFY: confirm explicitly for v3 what happens to the remaining account balance on cancellation. The panel copy only mentions features; v1 stated the balance is not lost. */}

## Redeeming a code

If you have an activation or offer code, select **Redeem a code** in the active plan section and enter it. This is used for special offers and lifetime plans.

## If your billing is managed elsewhere

Some organizations run their plan and billing outside Instasent — for example, through an external marketplace. When that's the case, the panel lets you know that billing is managed externally, and the plan and payment actions are on that platform, not in Instasent.

## Related

- [Balance](/platform/en/billing/wallet-balance) - Your funds, the included monthly credit and auto-reload.
- [Invoices](/platform/en/billing/checkout-invoices) - Payment methods, billing details and your invoices.

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This is one page of the Instasent documentation. For the complete machine-readable index of every guide and API reference, fetch https://docs.instasent.com/llms.txt — start there for full context.