# Balance How your Instasent balance works: funds, the included monthly credit, auto-reload and the low-balance alert. **Language:** en **Audience:** platform **TLDR:** Instasent is prepaid: you top up balance and every message is deducted from it. Your total balance (Settings > Organization > Billing) is your funds plus the plan's free monthly credit, which is spent first and renews with your subscription. From the Account balance card you can Add balance, enable auto top-up (threshold, amount and frequency limit; requires a saved card) and manage the low-balance alert. **Translation key:** platform.billing.wallet-balance **Search keywords:** balance, funds, wallet, top up, add funds, auto-reload, auto recharge, low balance, low balance alert, monthly credit, prepaid, consumption **Related pages:** /platform/es/billing/wallet-balance, /platform/en/billing/checkout-invoices, /platform/en/billing/plans-subscription **Docs index (every page):** https://docs.instasent.com/llms.txt **This zone's index:** https://docs.instasent.com/platform/en/llms.txt **This page:** https://docs.instasent.com/platform/en/billing/wallet-balance/ (HTML) · https://docs.instasent.com/platform/en/billing/wallet-balance.md (Markdown) **Other language (es):** https://docs.instasent.com/platform/es/billing/wallet-balance.md With Instasent you pay up front: you add balance first, and as you send, each message is drawn from it. Everything to do with your balance lives in one place — **Settings > Organization > Billing**, in the **Account Balance** card — where you can check it and manage it. ## What the Balance card shows The first thing you see is your **total balance**, which is really two things added together: the funds you've topped up and the monthly credit that comes with your plan. If your preferred currency isn't the euro, amounts are shown converted at the latest exchange rate, though Instasent always bills in **euros**. On a prepaid account the total breaks down into: - **Funds** — the balance you have topped up. - **Free monthly credit** — the credit included with your plan, with a progress bar and the date it renews. This credit is spent before your funds. From the card you can **Add funds**, and from the **⋮** menu you can redeem a code, manage low-balance alerts or open the SMS calculator. ![The Account Balance card showing total balance, the funds and free monthly credit breakdown, the Add funds button and the auto-reload settings](/platform/en/billing/images/wallet-balance--1-account-balance-card.png) *The Account Balance card: total balance, the funds / free monthly credit breakdown, Add funds and auto-reload.* > **Note**: The free monthly credit is spent before your funds: Instasent uses up the included credit first, and only then draws from the balance you topped up. The credit renews on your subscription's renewal date — see [Plans & subscription](/platform/en/billing/plans-subscription). ## Auto-reload Auto-reload keeps your balance topped up for you: when it drops below a point you set, it adds funds on its own, so a campaign doesn't stall halfway for running out. It charges your default card and lets you know each time. **Reloads can take a few hours to process.** You set it up in the **Account Balance** card. To enable it you need a saved card and at least one first payment made. The settings are: - **If drops below** — the threshold that triggers a reload: 25, 50, 75, 100, 150, 200, 250, 300, 400, 500, 750 or 1000 €. - **Recharge** — the amount to add: 25, 50, 75, 100, 150, 200, 250, 300, 400 or 500 €. - **Max. frequency** — the minimum time between reloads: at most one reload per day, per 3 days, per week, per 2 weeks or per 4 weeks. > **Warning**: Auto-reload is available on prepaid accounts paying by card. If you haven't added a payment method and made a first top-up yet, you'll need to do that before you can configure it. ## Low-balance alert Apart from auto-reload, there's a gentler option: get a heads-up when your balance drops below a threshold you choose, without anything topping up on its own. This **low-balance alert lives in your notification settings**, not in Billing. From the **⋮** menu of the **Account Balance** card, **Manage low balance alerts** takes you there. The threshold is configurable and notifies the members subscribed to that notification. It can be changed by the organization owner or a user with the **Billing** role. To set it, open your notification settings (**Settings > Your profile > Notifications**) and adjust the low-balance alert. {/* VERIFY: there is no dedicated Notifications page in the Platform taxonomy yet, so the alert is referenced as an in-app path rather than a doc link. If a Notifications page is added later (owner page for alerts), link it here from both billing/wallet-balance pages. */} ## Where consumption appears Each top-up and each charge produces an entry in your payment history, where you can review and download invoices. See [Invoices](/platform/en/billing/checkout-invoices). {/* VERIFY: whether prepaid balance expires. There is nothing in the panel indicating expiry — confirm with the business team before stating either way. */} ## Related - [Invoices](/platform/en/billing/checkout-invoices) - Add funds, payment methods and your invoices. - [Plans & subscription](/platform/en/billing/plans-subscription) - Your plan and the included monthly credit. --- This is one page of the Instasent documentation. For the complete machine-readable index of every guide and API reference, fetch https://docs.instasent.com/llms.txt — start there for full context.