# Your RCS agent profile

Every field of your RCS agent profile — name, description, brand color, logo, banner, contact details and legal URLs — with the live previews that show it exactly as your contacts will see it.

**Language:** en
**Audience:** platform
**Translation key:** platform.channels.rcs.agent-profile
**Search keywords:** agent profile, rcs agent profile, rcs logo size, rcs logo dimensions, rcs banner, rcs banner size, brand color, brand colour, agent preview, live preview, cropper, crop image, agent contacts, privacy policy url, terms of service url
**Related pages:** /platform/es/channels/rcs/agent-profile, /platform/en/channels/rcs/what-is-rcs, /platform/en/channels/rcs/agent-best-practices, /platform/en/channels/rcs/senders-verification
**Docs index (every page):** https://docs.instasent.com/llms.txt
**This zone's index:** https://docs.instasent.com/platform/en/llms.txt
**This page:** https://docs.instasent.com/platform/en/channels/rcs/agent-profile/ (HTML) · https://docs.instasent.com/platform/en/channels/rcs/agent-profile.md (Markdown)
**Other language (es):** https://docs.instasent.com/platform/es/channels/rcs/agent-profile.md

The **agent profile** is your brand's verified identity on RCS: the name, logo,
color and contact details the user sees in their messaging app when your message
arrives. It's what turns a send into a conversation with a recognizable business,
not with a number. This data is configured **inside each country's registration** —
the registration process itself is in
[RCS senders & verification](/platform/en/channels/rcs/senders-verification).

You configure it country by country so you can adapt the name, description, contact
details and the rest of the profile to the **local language and market**. Google's
best practices recommend setting up each agent in the language of the country where
it will operate — which is why you complete this information in every registration.

In short: here you define every field of the profile, and a live preview shows you
the result before anyone else sees it.

## Configuring the agent profile

You edit the agent profile on the tab of the same name, **Agent Profile**, during
the RCS agent registration for a country, with a live preview alongside — every
change shows up instantly on a simulated phone. Each field has its own concrete
specifications: character limits, accepted image formats, and maximum dimensions or
file size. The editor's preview has two views you switch between, **Agent preview**
and **Conversation preview**, so you can check both the agent info page and a live
chat as you type.

Every field described below will be visible to the end user on their device, except
the brand's **responsible contacts**, which are requested only for verification and
are not part of the public profile.

![The RCS agent profile editor with the live phone preview alongside](/platform/en/channels/images/agent-profile--1-profile-editor.png)
*The agent profile editor: every field you change is reflected instantly on the phone preview.*

| Field                                    | What it defines                                                         | Limits                                          |
| ---------------------------------------- | ----------------------------------------------------------------------- | ----------------------------------------------- |
| **Name**                                 | The brand name shown in the conversation and the inbox.                 | Up to 40 characters                             |
| **Description**                          | A short line about your brand, shown on the agent info page.            | Up to 100 characters                            |
| **Color**                                | Your brand color, applied to the conversation accents.                  | Hex code (`#RRGGBB`)                            |
| **Logo URL**                             | Your avatar in the chat — displayed cropped as a circle.                | PNG or JPEG, max 50 KB, 224×224 px              |
| **Banner URL**                           | The header image of the agent info page.                                | PNG or JPEG, max 200 KB, 1440×448 px            |
| **Phones**, **Websites**, **Emails**     | Contact entries that appear as action buttons on your verified profile. | Up to 3 of each; each needs a label and a value |
| **Privacy policy**, **Terms of service** | The legal links of your verified profile.                               | Both URLs required                              |

> **Note**: Don't have your brand color as a hex code? The color picker includes a palette
> of tones to pick from, and the preview updates as you try them.

## Upload and crop your images

You don't need to prepare pixel-perfect images in advance. Upload any larger image
with **Upload image** and the built-in cropper lets you frame it — it exports at
exactly **224×224 px** for the logo and **1440×448 px** for the banner, so the
dimensions always come out right. Keep an eye on the weight limits: up to
**50 KB** for the logo and **200 KB** for the banner.

> **Tip**: The logo is displayed as a small circle in the conversation. A simple,
> high-contrast mark survives the crop better than a logotype with text — more
> advice in [RCS agent best practices](/platform/en/channels/rcs/agent-best-practices).

## Available previews

The previews show how the **end user** will see your agent, not the person setting
up the campaign. The **info preview** reproduces your brand's public profile, and
the **conversation preview** shows how the agent appears inside the end user's chat.
When you register the country, the preview goes further and shows your brand across
**four screens**, so you can check it at every moment of the experience — from the
notification that lands to the full agent info page:

![Preview of the verified agent info page with banner, logo, description, contact buttons and legal links](/platform/en/channels/images/agent-profile--2-preview-agent-info.png)
*The agent info page: banner, logo, description, your contact buttons and the privacy and terms links — your brand's verified storefront inside the messaging app.*

![Preview of the incoming notification carrying the agent's logo](/platform/en/channels/images/agent-profile--4-preview-notification.png)
*The notification: your message arrives with your logo and name — your brand shows before it's even opened.*

![Preview of the message inbox with the agent as the sender](/platform/en/channels/images/agent-profile--5-preview-inbox.png)
*In the inbox, your contacts see your brand by name — not a number.*

![Preview of the conversation with the verified brand in the chat header](/platform/en/channels/images/agent-profile--3-preview-conversation.png)
*The conversation: your name, logo and verification badge build trust before a single word is read.*

Review these previews carefully: what you see is what gets reviewed and approved.
During the testing phase you can still send tests and fix the profile, but **once
the RCS agent is deployed you can't freely change it**. Before deploying, check the
name, logo, banner, description, color, contact details, privacy policy and terms
and conditions.

## Next steps

With the profile ready, complete the organization and compliance data and submit
the registration — the full process is in
[RCS senders & verification](/platform/en/channels/rcs/senders-verification). And
before you submit, run through
[RCS agent best practices](/platform/en/channels/rcs/agent-best-practices) to get
approved the first time.

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