Singapore
What you need to send to Singapore on each channel: what is asked for, who files it, how long it takes and what happens if your sender isn't approved.
What this country needs
SMS
- We haven't confirmed the requirements for this country yet. There may be some — we tell you while reviewing your registration.
- Without an approved registration — Messages still go out and are still billed, but delivery is best-effort: the operator may change your sender or filter the message.
RCS
- Before you start — You need a company registered in this country.
- What they ask for — Local legal entity · Authorisation letter
- Who acts — You sign the paperwork and return it to us.
- Have this ready — An entity incorporated or registered in Singapore, with its UEN; An ACRA-issued Business Profile or BizFile, with current details; An authorisation letter specific to the protected Sender IDs, on company letterhead
- Without an approved registration — Nothing is sent to this country until the registration is approved.
Registering the agent requires an entity incorporated or registered locally in Singapore. An international brand can use a local subsidiary or branch, provided it has a UEN and the corresponding paperwork. Without one there is no route.
Paperwork
- Business Profile or BizFile issued by ACRA, with the legal name, the UEN and the entity's current details.
- An authorisation letter specific to the protected Sender IDs registered with the Singapore SMS Sender ID Registry. A generic brand authorisation is not accepted.
The letter goes on company letterhead and includes: the Brand Owner's legal name and UEN; the representing entity and its UEN; the authorised people; the last four digits of the NRIC or equivalent; the protected Sender IDs; validity and scope; the brand contact; signature and company stamp.
We provide the current template and confirm the values you need to fill in. Return the BizFile and the completed, signed letter.