Welcome to Instasent

Instasent is the platform you use to reach your customers over SMS and RCS. The idea is simple: bring your contacts together in one place —wherever they come from— and message them, whether that's a one-off campaign or an automation that fires on its own.

It all happens in the dashboard: you import or sync contacts, group them into segments, send campaigns, set up automations and see how each send performs in your analytics. And if you would rather work in code, the APIs expose the same concepts and the same data as the dashboard.

Start here

Start guide

From an empty account to ready-to-send, step by step.

Concepts

The mental model: projects, audience, segments, campaigns.

How the dashboard is organised

Everything in Instasent revolves around the project: it's the container for your work. Most organisations use one project per brand, country or line of business, and each one keeps its own audience, data sources, segments, campaigns, automations, channels, senders, analytics and settings — never mixed with the others.

Inside the project, the audience brings together all your contacts, with their attributes and events. On top of that audience you build segments — dynamic groups that recalculate on their own based on who currently meets their conditions — and use them to send campaigns or trigger automations. And above it all sits the AI assistant, which queries your project data and this documentation to help you understand your audience, answer questions and act on it.

For the full mental model — what each piece is and where it's managed in the dashboard — read Concepts. To go from an empty account to your first send, follow the Start guide.