Germany
What you need to send to Germany on each channel: what is asked for, who files it, how long it takes and what happens if your sender isn't approved.
What this country needs
SMS
- Nothing extra to do: creating your sender is enough.
- Without an approved registration — Messages still go out and are still billed, but delivery is best-effort: the operator may change your sender or filter the message.
RCS
- What they ask for — Content in the local language · Authorisation letter
- Who acts — You sign the paperwork and return it to us.
- Have this ready — Privacy policy and terms available in German; A signed authorisation letter (scanned handwritten or verifiable digital signature)
- Without an approved registration — Nothing is sent to this country until the registration is approved.
Your privacy policy and terms have to be available in German. German doesn't have to be your site's default language, as long as there is a clearly accessible language selector.
The brand completes and signs an authorisation letter. A scanned handwritten signature or a verifiable digital one both work. We send you the current template once we have your request and we attach it ourselves: don't send it proactively to the operators.
Two ways to get it rejected: using an old template, or sending it blank.