Invoices & payments

Everything to do with paying is in one place: from Settings > Organization > Billing you add funds, decide how to pay and find your invoices. You'll find two cards there — Payment Settings and Payments — holding your saved cards, your billing details and your payment history.

Payment methods

When you add funds, you can pay with:

• Credit / Debit Card — processed securely via Stripe.
• PayPal.
• Wire Transfer — processed manually; it can take 1–3 business days. Recommended for larger amounts. The panel shows the IBAN, BIC/SWIFT, account holder and a reference; share your payment receipt with our team via chat so we can apply it.
• Other payment methods — a secure gateway with many more ways to pay (digital wallets and local methods), covered below.

Other payment methods

Other payment methods opens a secure payment gateway — by Stripe — without leaving the panel, and it gives you many more ways to pay: besides card, digital wallets (Amazon Pay, Apple Pay, Google Pay, PayPal, Revolut Pay, Link) and local methods. It's an extra option, not a replacement for your saved card: the two coexist.

You choose it in the Method step of Add funds. On continue, the Stripe gateway opens inside the panel with the amount clearly shown; you pick how to pay, press Pay, and if it's approved you see "Payment completed successfully" with the amount. On closing, your balance updates automatically and the payment appears in Invoices as Paid. You receive the invoice by email within minutes. You can also save the method to speed up future payments.

A declined payment (card declined, insufficient funds, wrong security code, expired card) doesn't create any charge or change your balance: you fix the detail and retry without leaving the gateway. If you try to close the payment midway, the panel asks for confirmation (Discard payment?) to avoid accidental closes.

Which methods you see depends on your account having the gateway enabled and on the country, so they can vary from one customer to another. The minimum amount to add funds is €25. Payment details are entered in Stripe's secure gateway; Instasent doesn't store your card.

Managing your cards

The Payment Settings card lists your saved cards with their brand, last four digits and expiry. The card used by default shows the Primary label; the others appear with no label. To add a card, use Add in the card's header, next to Payment methods. From each saved card's ⋮ menu you can:

• Set as primary an existing card.
• Remove a card with the delete icon (with confirmation).

Card details are handled by Stripe — Instasent does not store them.

Billing details

The Billing Information section — inside the Payment Settings card — holds the company details used for invoices and receipts: company, contact, email, phone, address, city, postcode, country and tax ID (VAT). If you haven't filled it in, it shows an empty state inviting you to add your company details.

Adding funds

Select Add funds to open the checkout. It walks you through:

1. Billing — if your company details aren't filled in yet.
2. Amount — in euros; pick a preset or enter your own. You can apply a coupon.
3. Method — choose how to pay.
4. Confirm — review the summary (subtotal, any bonus or discount, tax, fee and total) and confirm.

After paying, you receive the invoice by email. Some methods have a per-payment limit; for a larger amount than the method allows, the panel tells you to contact us.

Invoices and payment history

The Payments card lists your invoices and charges, each with its date, invoice number, details, amount (total including tax), status and actions. Each row has Download PDF Invoice.

Common statuses:

Status	Meaning
Pending	The payment is pending (e.g. a bank transfer not yet received) or awaiting confirmation (e.g. a card payment that must be validated manually for security).
Paid	The payment went through.
Received	Recorded as received.
Refunded	The amount was refunded.
Canceled	The payment was canceled.
Upcoming	The next automatic renewal, not yet issued.

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